|
"Raving Fan" Referral Letter |
 |
| Ken Sr. | |
|
Donna J. Roberts: I have relied on Purvis Heating and Cooling for years, and have received quality results with an installation, annual maintenance, and their responses to emergencies. Upon shopping for a new furnace and air conditioner, Purvis provided useful input on the available brands and their unique benefits. Purvis' price was competitive, and their customer service exceeded my expectations. All of my questions were answered thoroughly and clearly. The installers were clean, friendly and polite. Price quotes were accurate when it came to billing time. And, I have received reliable service ever since, in the form of annual fall tune-ups. Once, when I suspected a carbon monoxide problem, Purvis' arrived quickly, did testing, and assured me that my environment was safe. While heating and cooling is their line of business, customer service seems to be their specialty. The phone operator, the office staff, the installers and the owners all take pride in being not just competent, but also concerned about the satisfaction of their customers. Donna J. Roberts |
|